The company SWISS Ltd. is a business and service organization that was founded in 2001, and today it operates on the markets of the Czech Republic, Slovenia and, of course, Slovakia. Since 2016, we have been part of the multinational ELKO GROUP network with a total annual turnover of more than 2.2 billion USD. We are available to customers in five certified and authorized service centers in Bratislava, Banská Bystrica, Košice, Ostrava, Olomouc and Prague.
We offer our partners proven experience in providing authorized warranty and post-warranty service for selected brands in the professional quality required by manufacturers. We provide all types of service:
- On-site: on-site service at the customer’s location.
- Carry-in: service connected with the delivery of the device to the service center, and the subsequent repair of the device is carried out directly in our authorized service center.
- PUR: “PickUp and Return” service – picking up the device by a courier company directly at the customer’s place, and returning the device after repair via the same route to the customer.
We provide all types of servicing for individual clients, smaller companies, business chains, as well as demanding corporate customers requiring service level agreements (SLA).
The diverse structure of customers requires the complexity of the services offered. We support the high standard of care provided by us by individually setting up logistics services for the distribution of service orders, application links, as well as customized customer support in the form of a Call-Desk, Help-Desk and Chat-Box.
For the long-term maintenance of high quality of our services, we have implemented and certified an integrated management system that includes the ISO 9001:2015 quality management system, the ISO 14001:2015 environmental management system and the ISO/IEC 27001:2013 information security management system.
We belong to companies whose goal is the path to growth, but without negative effects on the environment. We are actively working on the transformation of our services and technologies to build a sustainable society and achieve the goals of carbon neutrality in business with the support of the circular economy.